SHIPPING & RETURN POLICY

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and holidays.

During periods of high demand, product launches, holidays, or promotional events, processing times may be extended.

Once your order has been shipped, tracking information will be sent to the email address provided at checkout, when available.

Shipping Times

Delivery times vary depending on destination, carrier, customs processing, and local postal services.

Estimated shipping times are provided for informational purposes only and are not guaranteed.

Delays may occur due to:

• customs clearance,
• weather conditions,
• shipping carrier disruptions,
• international transit delays,
• incorrect shipping information,
• or other circumstances beyond our control.

BetterOrgans LLC is not responsible for delays caused by shipping carriers or customs authorities.

International Shipping

We currently ship to selected international destinations.

Customers are solely responsible for:

• customs duties,
• import taxes,
• VAT,
• brokerage fees,
• and any additional charges imposed by local authorities.

BetterOrgans LLC has no control over these charges and cannot estimate their cost.

Failure to pay customs fees or accept delivery may result in returned or abandoned packages without refund eligibility.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping and billing information provided at checkout is accurate and complete.

BetterOrgans LLC is not responsible for packages shipped to incorrectly entered addresses.

If a package is returned due to incorrect address information, additional shipping charges may apply for reshipment.

Lost or Stolen Packages

BetterOrgans LLC is not responsible for packages marked as "Delivered" by the shipping carrier.

If you experience a delivery issue, please contact the shipping carrier directly. We may assist with filing carrier claims where applicable.

RETURN & REFUND POLICY

All Sales Final

Due to the nature of consumable wellness and supplement products, all sales are considered final.

We do not accept returns or exchanges for:

• opened products,
• used products,
• consumed products,
• or products damaged after delivery.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.

To request a replacement or refund, please provide:

• order number,
• description of the issue,
• clear photos of the product,
• packaging,
• and shipping label.

Requests submitted without sufficient supporting evidence may be denied.

Non-Refundable Situations

Refunds, replacements, or returns will not be issued for:

• opened or used products,
• dissatisfaction after use,
• allergic reactions or sensitivities,
• incorrect orders placed by the customer,
• delayed shipments outside of our control,
• refused deliveries,
• packages marked as delivered,
• or orders shipped to incorrectly entered addresses.

Chargebacks & Fraud Prevention

Fraudulent or abusive chargebacks may be disputed using:

• delivery confirmation,
• tracking information,
• billing verification,
• IP address records,
• and other transaction evidence.

BetterOrgans LLC reserves the right to refuse future service to customers associated with fraudulent or abusive activity.